Conference Talks

In this five minute talk, HR communications expert Susan Sanders talks about why she would love to see "employees" go away, to be replaced by "customers". Companies, she argues, need to shift their mindset and give their employees an experience using a customer lens. 

In this five minute presentation, Susan Sanders explains how HR should talk to employees - like they are consumers. Rather than bombard them with multiple sources of information, she argues, better their user experience so they begin to view human resources as a trusted and fun place to get communications from.